Earl Mountbatten Hospice


Accommodation Ratings


Generic Guide

Below applies to all types of accommodation and gives you a rough idea of the standard to expect from your accommodation provider.

1 star: Simple, practical, no frills.
2 star: Well presented and well run.
3 star: Good level of quality and comfort.
4 star: Excellent standard throughout.
5 star: Exceptional with a degree of luxury.


The Enjoy England Quality Scheme

The Quality Rose is the mark of England’s official, nationwide quality assessment scheme and is an independent, reliable, impartial assessment of quality covering just about every type of place you might want to stay.

Each year independant quality assessors from Enjoy England visit each establishment and award a rating with the objective of giving clear indication to consumers of accommodation standard, cleanliness, ambience, hospitality, service and food. Using a clear star rating system (1-5 stars), they provide the reassurance you need about what to expect before you arrive. Generally, the more stars the higher the level of quality.



Rating for Hotels, Country House Hotels, Small Hotels, Town House Hotels and Metro Hotels.

1 star: All rooms ensuite or private.

2 star: Dinner usually available every evening.

3 star: All rooms ensuite. Room service also available.

4 star: 24-hour room service and 50% of rooms have a bath and a shower.

5 star: A number of permanent suites and enhanced services eg concierge, full afternoon tea.


Guest Accommodation

Rating for Guest Accommodation, Bed & Breakfasts, Guest Houses, Farmhouses, Inns and Restaurants with Rooms.

1 star: Simple, practical, no frills.

2 star: Well presented and well run.

3 star: All rooms will have a washbasin.

4 star: A minimum of 50% of the rooms will be ensuite or have a private bathroom.

5 star: The highest standards of quality and service with a feeling of luxury. All rooms will be ensuite or have a private bathroom.


Self Catering Accommodation

Rating for Self Catering, Serviced Apartments, Approved Caravan Holiday Homes.

Individual caravan holiday homes are assessed to ensure they provide clean and comfortable accommodation, gaining Approved Caravan Holiday Home status.

1 star: A microwave is provided.

2 star: All beds full size.

3 star: Bed linen available.

4 star: Linen provided and towels available. Access to a freezer and washing machine.

5 star: The highest standards of quality and attention to detail.


Special Ratings

Look out for the Silver & Gold awards for hotels and guest accommodation whose quality outperform their star rating.

Gold and Silver Awards
Gold and silver awards are given to hotels and guest accommodation that provide exceptional quality in all areas but in particular in service and hospitality.

Rose Award
Caravan holiday homes for hire which are of a high standard are recognised by the Rose Award.  These are sited on 4 or 5 star Holiday Parks.